Return & Refund Policy

We provide 30 days guarantee period calculated from the date of delivery date. Kindly email your inquiry and/or complaints (if any) with pictures of the item and its condition to hellojeanhome@gmail.com with the subject “Return Item”. Buyer shall ensure that the purchased Goods is returned to Jean Home within the 30 calendar days from the date of receipt of the said Goods subject to the terms and conditions stated in the Return Policy.

 

To complete your return request, we require a receipt or proof of purchase, confirmation email, and order number. 

If there are any spoilt / damage, wrong items received, customer may inform us within 3 working days for the refund request.  After customer deliver back the wrong items, we will only arrange for the refund.

 

Please note that by making a purchase you are also bound to the following conditions:

 

  • Reasons for return/ exchange has to be reasonable. You are not eligible for a return if you have ordered a dissatisfied item with the reason such as slight colour variation/slight design variation(motif/print). We have made every effort to display as accurately as possible the colors and images of our products that appear at the website. We cannot guarantee that your computer monitor's display of any color will be accurate.
     
  • If we have grounds to believe that you are returning the bed sheets for reasons because you do not like the product, we will reserve the right to refuse to accept the return, not give you a refund.
     
  • If the bed sheets has been damaged or stained, you will not be granted a return or refund. We are unable to accept the returns of any washed or used products.
     
  • The bed sheet must be returned back with the packaging box in its original condition with all the tags still attached.
     
  • Free gift with purchased items must be sent back with your order. If the Free Gift is not returned, the product value will be deducted from the overall refund due.
     
  • Our 30 days guarantee period only applicable to one bed sheet set per customer / household. If you order a new set after having returned any purchased bed sheets before, the 30 days return policy will not apply on your next order. 
     
  • Kindly note that Jean Home does not cover the shipping cost to send the sheets back to us or to send any new sheets to you.
     
  • The refund will be processed directly via the bank to the card used or to the bank account that you have used to purchase it.


Please contact us at hellojeanhome@gmail.com or whatsapp to 016-6685619 if you have any questions or doubts.